If for some reason, you are unhappy with your purchase please contact us at firstname.lastname@example.org and we will do our very best to solve your problem. Our policy lasts 30 days from date of purchase. Approved returns will receive a full refund of purchase price upon return of the product. Any returns or requests outside of the 30 days can not be processed.
Whilst we take the utmost care when packing and shipping your order, sometimes items may get damaged when in transit. We will happily exchange faulty goods. Please return the faulty goods together with proof of purchase to:
ILLUMIA CO., LTD.
24/18 SUKHAPIBAN 2 RD.,
PRAWET DISTRICT, BANGKOK 10250
If for some reason, you receive the wrong product, we will happily exchange for the correct product order. Please return the incorrect order, unopened and in it’s original packaging to the address above.
Please note that the customer is responsible for all return shipping costs and that shipping costs are non refundable. If you receive a refund, the cost or return shipping will be deducted from your order.
Once we receive your return we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. We recommend using a tracked mail service for your returns. Please allow 10 – 14 days for us to process and exchange your returned item(s).